Refund Policy
Last updated: May 5, 2025
This Refund Policy describes the conditions under which Silavorexan ("we," "us," or "our") issues refunds for purchases made through our online educational platform at silavorexan.com. By enrolling in any course or purchasing any subscription, you acknowledge that you have read, understood, and agree to the terms set out below.
1. General Principles
We are committed to providing high-quality educational content and a satisfying learning experience. If you are not fully satisfied with your purchase, we encourage you to contact us so we may assist you before submitting a formal refund request. Our support team will make every reasonable effort to resolve your concern promptly.
All refund requests are reviewed on an individual basis. We reserve the right to approve or decline a request in accordance with the criteria outlined in this policy.
2. Eligibility for a Refund
To be eligible for a refund, your request must meet all of the following conditions:
— The request is submitted within the eligible refund window described in Section 3.
— You have not completed more than twenty percent (20%) of the course content or program material at the time of your request.
— The purchase was made directly through our platform and was not part of a promotional, bundled, or discounted offer that explicitly states it is non-refundable.
— You have not previously received a refund for the same course or product.
— The request is submitted by the original account holder associated with the purchase.
3. Refund Window
Refund requests must be submitted within fourteen (14) calendar days from the date of purchase. Requests received after this period will not be considered unless exceptional circumstances are demonstrated and accepted at our sole discretion.
For subscription-based access, refund requests must be submitted within fourteen (14) days of the initial subscription charge. Renewals and subsequent billing cycles are not eligible for refunds once the billing period has commenced.
4. Non-Refundable Items and Situations
The following purchases and circumstances are not eligible for a refund under any condition:
— Courses or products purchased using promotional discount codes, vouchers, or gift cards, unless otherwise stated at the time of purchase.
— Purchases made as part of a bundle where individual components have been partially or fully consumed.
— Subscription renewals where no cancellation was submitted prior to the renewal date.
— Downloadable materials, certificates, or supplementary resources that have been accessed or downloaded.
— Accounts found to be in violation of our Terms of Service at the time of the refund request.
— Requests submitted after the fourteen (14) day refund window has expired.
— Purchases made through third-party platforms, marketplaces, or resellers — such purchases are subject to the refund policies of the respective platform.
5. How to Submit a Refund Request
To submit a refund request, please contact our support team using the following details:
Email: info@silavorexan.com
Phone: +61 2 6251 8132
Postal address: 30 Wark Ave, Pagewood NSW 2035, Australia
Your request should include the following information:
— Full name associated with the account.
— Email address used at registration.
— Name of the course or product for which a refund is requested.
— Date of purchase.
— A brief explanation of the reason for the request.
Incomplete requests may result in delays or inability to process your claim. We aim to acknowledge all refund requests within two (2) business days of receipt.
6. Processing and Timeline
Once a refund request is received and confirmed as eligible, we will process the refund within seven (7) to ten (10) business days. The refund will be issued to the original payment method used at the time of purchase.
Please note that the time it takes for the funds to appear in your account may vary depending on your payment provider, card issuer, or financial institution. We are not responsible for delays caused by third-party payment processors.
7. Partial Refunds
In certain circumstances, where a learner has accessed a significant portion of the content but does not yet exceed the twenty percent (20%) threshold, or where exceptional circumstances are demonstrated, we may at our discretion offer a partial refund. The amount of any partial refund will be calculated based on the proportion of content consumed and the nature of the request.
Partial refunds are issued solely at the discretion of Silavorexan and do not constitute a precedent or obligation for future requests.
8. Chargebacks and Payment Disputes
We ask that you contact us directly before initiating a chargeback or payment dispute with your bank or card issuer. In most cases, we are able to resolve issues more efficiently and quickly through direct communication.
If a chargeback is filed without prior contact, we reserve the right to suspend or permanently terminate access to your account and associated content while the dispute is under review. Accounts subject to active chargebacks will not be eligible for standard refund consideration during the dispute period.
9. Exceptions and Special Circumstances
We recognise that unusual or extenuating circumstances may arise. If you believe your situation warrants special consideration outside the standard terms of this policy, please reach out to our support team with a detailed explanation. We will review all exceptional cases individually and respond within a reasonable timeframe.
Approval of any exception remains entirely at the discretion of Silavorexan and does not imply that similar exceptions will be granted in future cases.
10. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page with a revised "Last updated" date. Your continued use of our platform following any modification constitutes your acceptance of the updated terms.
We encourage you to review this page periodically to stay informed of any changes that may affect your rights and obligations.
11. Contact Us
If you have any questions, concerns, or require clarification regarding this Refund Policy, please do not hesitate to contact us:
Silavorexan
30 Wark Ave, Pagewood NSW 2035, Australia
Email: info@silavorexan.com
Phone: +61 2 6251 8132
Website: silavorexan.com
This policy forms part of the overall Terms of Service governing your use of the Silavorexan platform. In the event of any conflict between this Refund Policy and the Terms of Service, the Terms of Service shall prevail.